Asset Ok · Primeline International

Grievances

We want to fix any problem quickly. You can complain about our service, a report, a payment or how we handle your personal data.

1. Write to our Grievance Officer

Our Grievance Officer is named here, with an email address, at launch. Until then, write to us by email. Give your Client ID, the Property ID if it concerns a property, and what went wrong.

2. What we do

• We acknowledge your complaint within 48 hours.
• We resolve it within one month, and tell you in writing what we did and why.
• A refund dispute gets a reply within 7 working days.

3. If you are not satisfied

• About your personal data: after our reply, you can complain to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.
• About our service as a consumer: the National Consumer Helpline (dial 1915, or consumerhelpline.gov.in), and consumer commissions through e-Daakhil.
• Contract disputes under the Service Agreement go to arbitration in Visakhapatnam, as the agreement sets out.